LUGGAGE REPAIR POLICY
Your luggage has a warranty which covers manufacturing defects in workmanship and materials. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.
To inquire about warranty repair services please call 1-800-262-8282 (Monday-Friday 9:00 AM – 6:00 PM EST)
Certain replacement parts are available for purchase, along with a small shipping charge through Consumer Relations. These include: Keys; Padlocks for Softside Luggage; ID Tags; and Detachable Shoulder Straps.
Order Replacement Parts: Contact us or call 1-800-262-8282 (Monday-Friday 9:00 AM – 6:00 PM EST)