LUGGAGE REPAIR POLICY
Your luggage has a warranty which covers manufacturing defects in workmanship and materials. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.
To inquire about warranty repair services please call 1-800-262-8282 (Monday-Friday 9:00 AM – 6:00 PM EST)
Certain replacement parts are available for purchase, along with a small shipping charge through Consumer Relations. These include: Keys; Padlocks for Softside Luggage; ID Tags; and Detachable Shoulder Straps.
Order Replacement Parts: Contact us or call 1-800-262-8282 (Monday-Friday 9:00 AM – 6:00 PM EST)
SERVICE & REPAIRS TOP 10 FAQs
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1. HOW DO I DETERMINE MY WARRANTY?
Your warranty is determined by the specific American Tourister product that you have purchased. The warranties are available on shop.americantourister.com via the Warranty link at the bottom of our Home Page.
2. HOW DO I GET MY AMERICAN TOURISTER PRODUCT REPAIRED?
The warranty is utilized through our authorized repair centers. The authorized repair center will make the determination whether the damage is due to a manufacturing defect. If it is a manufacturing defect, they will repair your luggage and bill American Tourister directly. If it is not repairable they will order you a replacement bag. If they feel it is not a manufacturing defect, they will contact you with an estimate before making any repairs to your luggage. To receive warranty service, please take or ship your product to one of our authorized repair centers. If a repair facility is not convenient for you, you may complete the Repair Request Form and ship the luggage to the nearest authorized repair center. Detailed instructions are provided on the Repair Request Form.
3. DO I HAVE TO RETAIN MY RECEIPT FOR WARRANTY COVERAGE?
It is recommended that you retain your receipt to assist in your warranty evaluation.
4. IF MY AMERICAN TOURISTER PRODUCT WAS A GIFT, HOW WOULD I, AS THE GIFT RECIPIENT, RECEIVE WARRANTY COVERAGE?
You should request the original receipt or gift receipt from the purchaser. This is offered by many retailers.
5. IS CLEANING OF MY AMERICAN TOURISTER PRODUCT COVERED UNDER THE WARRANTY?
No, cleaning is not covered under any of American Tourister warranties. For suggestions on how to clean your product, please visit our Product Care and Cleaning link located at the bottom of our Home Page.
6. HOW DO I REGISTER MY PRODUCT?
Please click on the Product Registration
link on our Home Page to create your account and register your item.
7. AM I RESPONSIBLE FOR THE SHIPPING COSTS TO SEND AN AMERICAN TOURISTER PRODUCT TO AN AUTHORIZED SERVICE CENTER?
Yes, the product owner is responsible for all costs of getting the product to an authorized Repair Center including, but not limited to, the cost of packaging, shipping and applicable taxes.
8. EVEN IF MY WARRANTY IS NO LONGER VALID, CAN I STILL HAVE MY PRODUCT REPAIRED BY AN AUTHORIZED AMERICAN TOURISTER SERVICE CENTER?
Yes, you may choose to use an authorized American Tourister Service Center for your non warranty repair needs. It will then be the Service Center’s responsibility to provide you with an estimate of any repair and return shipping costs that may be involved.
9. CAN I CLEAN MY PRODUCT ON MY OWN?
Yes, please visit our Product Care and Cleaning
page for suggestions.
10. CAN I ORDER REPLACEMENT PARTS?
Certain replacement parts are available for purchase, along with a small shipping charge through Consumer Relations. These include: Keys; Padlocks for Softside Luggage; ID Tags; and Detachable Shoulder Straps. Order Replacement Parts: Contact us
or call 1-800-262-8282 (Monday-Friday 9:00 AM – 6:00 PM EST)